Refund policy

1. Refund Eligibility:

We accept refund requests within 7 days from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

If you wish to return an item, please follow these steps: 

a) Contact our customer support team at orders@tentaclekitty.com within 7 days of purchase to initiate the return process. 

b) Provide your order details, including the item(s) you wish to return and the reason for the return. 

c) Our team will guide you through the return process, providing you with the necessary instructions and address for return shipping.

3. Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure the item reaches us safely.

4. Refund Processing:

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed within a reasonable timeframe, and a credit will be applied to your original method of payment.

5. Damaged or Defective Items:

If your item arrives damaged or defective, please contact our customer support team immediately. We will gladly replace the item or provide a refund, including any return shipping costs incurred.

Please keep in mind that our refund and return policy applies to purchases made directly through the Tentacle Kitty website. If you purchased our products from a third-party retailer, kindly refer to their respective refund and return policies.

If you have any further questions or need assistance regarding refunds or returns, please don’t hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction with your Tentacle Kitty experience.